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3.22. Lost Lightpaths After Downgrading from Volocity 5.3 or Higher to an Older Version

Lost Lightpaths After Downgrading from Volocity 5.3 or Higher to an Older Version

If you experience lost lightpaths after moving from Volocity 5.3 or higher to an older version, this issue may be related to the HASP dongle device drivers included with the Volocity installer package. When the drivers are installed, any active processes using the dongle may be suspended.

Resolution:

  1. Restart the License Server Computer:
    • Restarting the License Server will reactivate the dongle and resolve the issue with lightpaths.

This should restore functionality and resolve the lightpath issue in the older version of Volocity.

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