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2.2. Troubleshooting ILS Admin Tool Connection – Running a Traceroute

Troubleshooting ILS Admin Tool Connection – Running a Traceroute

Running a Traceroute on Windows

1. Open the Command Prompt:
   • Go to Start > Run.
   • Type cmd and press Enter.
   • A command prompt window will open with a blinking cursor, e.g., C:\Documents and Settings\yourname>_.
2. Run the traceroute command:
   • Type: tracert [hostname]
     (Replace [hostname] with the IP address or name of the server you are testing.)
3. Wait for the test to complete:
   • The process may take up to a minute or more.
   • It will generate a list of the connections between the client and the server’s IP address.

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Running a Traceroute on macOS

1. Use Built-in Network Tools:
   • Open Finder and navigate to Macintosh HD > Applications > Utilities.
   • Open one of the following tools:
     • Network Utility:
       • Click the Traceroute tab.
       • Enter the hostname of the server you are testing.
     • Terminal:
       • Type: traceroute [hostname]
         (Replace [hostname] with the name or IP address of the server you are testing.)
2. Wait for the test to complete:
   • The process may take up to a minute or more.
   • It will generate a list of the connections between the client and the server’s IP address.